Refund policy
Watch & Sea Beauty Return & Exchange Policy
At Watch & Sea Beauty, we want you to love your hair and beauty routine. We stand behind our formulas, but we know every hair type and skin profile is unique. If a product isn't working for you, we are here to help you find the right match!
1. Returns & Exchanges
We accept return and exchange requests for products purchased directly through Watch & Sea Beauty within 30 days of delivery or purchase.
Unopened & Unused Products: Eligible for a full refund to your original payment method (minus initial shipping fees). Items must be sealed and in their original packaging.
Gently Used Products: Tried a product and it wasn't the right fit? Items that have been opened but are at least 75% full are eligible for store credit or a product exchange within 30 days.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our end (e.g., damaged or incorrect items).
2. Damaged or Defective Items
If your package arrives damaged, leaking, or incorrect, please let us know within 7 days of delivery.
Contact us at Support@WatchAndSeaBeauty.com with your Order Number and a quick photo of the damaged item. We will ship a replacement out to you right away at no extra charge.
3. Non Returnable / Final Sale Items
For safety and hygiene reasons, the following items are strictly final sale once opened:
Hair accessories and tools (bonnets, brushes, combs, clips) Travel/mini sizes, trial sets, and samples, Gift cards and promotional/gift with purchase items
Clearance or marked down items
How to Start a Return
Submit Your Request: Email Support@WatchAndSeaBeauty.com with your Order Number and the item(s) you wish to return or exchange.
Pack Your Return: Once approved, package your item securely. We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Processing: Once we receive and inspect your return, your refund, store credit, or exchange will be processed within 3 to 5 business days.